We're here to help

Get in Touch with
Our Expert Team

Whether you need technical support, have questions about our platform, or want to explore partnership opportunities, we're ready to assist.

Choose Your Support Channel

Multiple ways to get the help you need, when you need it

RECOMMENDED

Live Chat

Get instant help from our support team

Available 9 AM - 6 PM EST

Email Support

Detailed inquiries and technical issues

Response within 24 hours
support@formkoala.com

Priority Phone

For enterprise customers only

24/7 dedicated support
Contact Sales

Help Center

Self-service resources and guides

Always available
Browse Docs

Send us a Message

Have a specific question or need assistance? Fill out the form and our team will respond within 24 hours.

Security & Privacy

Your data is encrypted and secure. We never share your information with third parties.

Response Time

Priority support for enterprise customers with guaranteed response within 2 hours.

By submitting this form, you agree to our Privacy Policy and Terms of Service

Frequently Asked Questions

Find quick answers to common questions about our support

What are your support hours?

Our support team is available Monday through Friday, 9 AM to 6 PM EST. Enterprise customers have access to 24/7 priority support with dedicated account managers.

How quickly will I get a response?

We typically respond to all inquiries within 24 hours. Priority support customers receive responses within 2 hours during business hours, and immediate assistance for critical issues.

Do you offer phone support?

Phone support is available for Enterprise customers with dedicated lines. All customers can reach us via email or live chat for quick assistance.

What information should I include?

Please include your account details, a clear description of your issue, any error messages, and steps to reproduce the problem if applicable.

Can I schedule a demo?

Yes! You can schedule a personalized demo through our sales team. They'll walk you through features relevant to your specific use case.

Do you provide training?

We offer comprehensive onboarding, video tutorials, documentation, and custom training sessions for enterprise teams.

Still have questions? We're here to help!

Ready to Transform Your Forms?

Join thousands of organizations using FormKoala to streamline their data collection and improve efficiency.