Support That Goes
Above and Beyond
Get help when you need it, how you need it. Our award-winning support team is here to ensure your success with FormKoala.
How Can We Help You?
Choose the support channel that works best for you
Live Chat
Get instant help from our support team
- Average response: 2 minutes
- Real-time assistance
- Screen sharing available
Email Support
Detailed inquiries and technical issues
- Ticket tracking
- Detailed responses
- File attachments
Priority Phone
For enterprise customers
- Dedicated line
- Account manager
- Priority queue
Video Support
Face-to-face troubleshooting
- Screen sharing
- Recording available
- Follow-up summary
Self-Service Resources
Find answers quickly with our comprehensive resources
Documentation
Comprehensive guides and API references
- Getting Started
- API Documentation
- Integration Guides
- Best Practices
Video Tutorials
Step-by-step visual learning
- Quick Start Videos
- Feature Walkthroughs
- Advanced Techniques
- Weekly Webinars
Community Forum
Connect with other FormKoala users
- User Discussions
- Feature Requests
- Tips & Tricks
- Success Stories
Knowledge Base
Searchable articles and FAQs
- Common Issues
- How-to Articles
- Troubleshooting
- Release Notes
Try: "form validation", "API integration", or "custom workflows"
Support Plans
Get the level of support that matches your needs
Basic Support
For individuals and small teams
- Email support (48h response)
- Access to knowledge base
- Community forum access
- Basic troubleshooting
Priority Support
For growing businesses
- Email support (24h response)
- Live chat support
- Video support sessions
- Advanced troubleshooting
- Integration assistance
Enterprise Support
For large organizations
- 24/7 phone support
- Dedicated account manager
- 2-hour response SLA
- Custom training sessions
- Priority feature requests
- Quarterly business reviews
Why Our Support Stands Out
We're committed to your success every step of the way
Global Support
Multi-language support in 12+ languages with local expertise
Secure & Private
All support communications are encrypted and confidential
Expert Team
Average 5+ years experience in form automation and integrations
Dedicated Success
Customer success managers for Pro and Enterprise plans